HomeTrek, APCHA’s new online tool, has launched to the public after a year of buildout, testing, and user groups. HomeTrek is an online tool that gives customers and decision-makers 24/7 real-time access to information and data related to housing options in Aspen and Pitkin County. Program participants can now perform critical actions safely and securely online, improving the overall customer experience and program accountability.
"We are thrilled to unveil HomeTrek to the public," said Diane Foster, Assistant City Manager of Aspen and interim director of APCHA. "Staff has worked tirelessly for over a year to build a one-of-a-kind platform that makes it easier for the community to do business with APCHA, and ultimately make it easier for residents to find an affordable place to live Pitkin County."
With HomeTrek, users can now complete their qualification application online, submit interest for an available APCHA-managed rental unit, place a bid for lottery ownership units online, and even see the valuation of their ownership unit.
APCHA's former systems were mostly outdated, unautomated, and paper-based, making it difficult for customers to submit information.
"HomeTrek isn't just a platform that makes our program participants' lives easier. It is also a safe and secure program that will digitally store data for our organization, streamlining our processes and helping us improve housing offerings," said Foster.
Implementing HomeTrek as an operational tool will also help APCHA become more accountable to the community by providing key performance indicators and data to demonstrate the housing program's value. Workforce housing is necessary for Aspen's economic and cultural success. It also ensures Pitkin County remains a place where people can afford live and work.
Visit apcha.org/hometrek and click on the “HomeTrek is Live” link to learn more.